Customer Support Officer/Executive

Job Category: Customer Support
Job Type: Full Time
Job Location: Kuala Lumpur

Responsibilities:
*Handling inbound general inquiries through calls & emails
*Assist Compliance team to remind/follow up EDD client to submit the required details to process
*Assist Compliance team to retrieve clients documents that need to process client verification by call or email
*Contact customers to assist upon their application
*Make retention calls & emails from Operation Master Log list daily
*Collect client feedback via calls
*Call outbound for any client that requests a call back, cases that need to be solved on the spot.
*Escalated necessary information & cases from emails/calls to relevant departments/individual
*Ensure to record tickets cases & details in CS log accordingly
*Follow up with client issues until the case is solved
*Creating & updating email templates to be used in Zammad
*Updating & Creating necessary file/doc to ensure smooth CS department operation.
Requirements:
– Desire to continue to grow skillset with ongoing education and training
– Fresh graduate are welcome to join
– Like to communicate, clear communication skills- Proactive and patient

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