GENERAL
Please note that successful registration means you are now at Account Level 0. To perform any transactions with MX Exchange, please upgrade your Account Level 0 to Account Level 1.
No. You are not allowed to perform any transactions without any KYC verification, including when you are at Account Level 0 (or a registered user).
In order to perform any transactions, please request for Account Level upgrade to Account Level 1. Once your Account Level 1 request is approved, you are now allowed to perform transactions within the specified limit. A higher monthly limit is applicable when you request for Account Level 2 and subsequently Account Level 3, subject to approval.
ACCOUNT OPENING
NOTE: You are NOT allowed to skip any particular Account Level while upgrading as each Account Level requires verification and approval.
ACCOUNT ISSUES
TWO-FACTOR AUTHENTICATOR
1) The code entered is expired.
2) The time setting on your device is different from the time setting for the Google Authenticator app.
You may reset the time setting on your device.
Here's how:
If you are using Android
Go to Settings> Time correction for codes> Sync now.
If you are using IOS
Go to Settings> General> Date & Time> Switch on the "Set Automatically" button. If the switch is already on, switch it off for a few seconds and turn it on again."
MYR DEPOSIT
Deposits must be made using a Malaysian bank account that is registered under the same person who owns the MX account and NOT from a body corporate, friends; or family members; or any third party’s bank account.
For Instituitional
Deposit must be made using the company bank account number.
a. It may take up to 2 working days for your money to be reflected in your MX wallet.
b. Deposits must be made via internet banking only.
c. Minimum amount for each deposit is RM 0.01.
Note: Working days shall mean a day (other than a Saturday, Sunday or public holiday) on which banks are open in Kuala Lumpur and Selangor for the transaction of businesses.
As soon as we are able to confirm your deposit has been received, it will be credited into your MX wallet. You will receive a bubble notification in your MX account and email notification once your deposit request has been approved/rejected.
We would advise you to confirm and re-check your details and supporting documents before clicking the ‘OK’ button.
If there are no issues found on your deposit request, we shall deposit your MX wallet by the 2nd working day from the date of your deposit request.
NOTE 1: Working days shall mean a day (other than a Saturday, Sunday or public holiday) on which banks are open in Kuala Lumpur and Selangor for the transaction of businesses.
NOTE 2: To ensure your deposit is credited into your MX wallet without any significant delay, please ensure the correct reference ID is keyed in and opt for the Instant Bank Fund Transfer (IBFT)/DuitNow mode of transfer which instantly credits the funds into our MX bank account. If you opt for other options such as Interbank GIRO, your bank may take several days to credit our MX bank account (subject to the policy of the bank you use), thus delaying the crediting of funds into your MX wallet.
Incorrect deposit reference
This is a unique reference ID, which is prompted on your deposit screen once you click on the DEPOSIT button.
If a deposit is made with an incorrect or missing deposit reference ID, we are unable to verify which customer has deposited the funds and we will not credit the customer’s MX wallet until we can ascertain and positively identify the correct customer.
For this reason, it is made compulsory for you to key in the reference ID provided under Instructions when performing your funds transfer.
Using someone else’s bank account
We do not accept fiat deposits into your MX wallet transferred from a friend or family member or any third party’ bank account.
Therefore, please use only your own bank account to perform fiat deposit into your MX wallet.
The funds are deposited using other channels besides internet banking
NOTE: Working days shall mean a day (other than a Saturday, Sunday or public holiday) on which banks are open in Kuala Lumpur and Selangor for the transaction of businesses.
MYR WITHDRAWAL
NOTE: Working days shall mean a day (other than a Saturday, Sunday or public holiday) on which banks are open in Kuala Lumpur and Selangor for the transaction of businesses.
As soon as we are able to process your withdrawal request, you will receive a bubble notification in your MX account and email notification once your withdrawal request has been approved/rejected.
Please note that we only process withdrawal in MYR to your bank account in Malaysia for the time being. Withdrawals in other currencies and to bank accounts outside Malaysia are strictly not allowed.
We would advise you to confirm and re-check your request before clicking the ‘CONFIRM’ button.
NOTE:
NOTE: Working days shall mean a day (other than a Saturday, Sunday or public holiday) on which banks are open in Kuala Lumpur and Selangor for the transaction of businesses.
TRANSFER DIGITAL ASSETS
TRADING
If the order has a partial match, the portion where a match available will be executed, where the remaining portion will be placed as a resting order on the orderbook until it is cancelled by the Client or matched, whichever comes first.
Kindly refer to Trading Rulebook, for further illustration on these two order types offered on MX Exchange.
A Circuit Breaker is a term used for a market-wide approach to manage downward/upward movement of the market price by halting trading temporarily in the market during normal trading hours, during which time information is disseminated to all market participants.
Activating a Circuit Breaker provides the opportunity for information dissemination to all market participants, including investors, to make well-considered investment decisions.
Conditions for Activation | The execution of order which causes the market price to fall outside of the price fluctuation threshold and this applies to all trading pairs independently |
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Trading Pairs which the circuit breaker applies |
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Suspension Period | 1 hours |
Public information to be displayed |
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Once the Suspension Period ends (1 hour), MX users will be able to resume their normal trading activities.
Any opportunity losses, including those due to the introduction of the circuit breaker system, are under no circumstances the responsibility of MX Exchange.
CORPORATE / INSTITUTIONAL
For Beneficial Owners of Legal Person
Shareholders with an equity interest of more than 25%, directors, partners, and office bearers. The identity of the natural person (if any) who exercises control of the legal person through other means or who holds the senior management position.Identity of Representative
ACCOUNT CLOSURE
You can do so by sending us your details at https://mx.exchange/support/accountclosure. Under the Message section, please include the reason for account closure. This would help us to improve our services in the future.
Our team will assist you accordingly throughout the process
Please note that we would always welcome you back as our customer again if you change your mind along the process or even after your account has been closed
If you have any balance in your MX wallet, we will transfer your fiat into your designated bank account provided earlier to us, after deducting the applicable withdrawal fees.
For digital asset balances in your MX wallet, you have to withdraw all your digital assets by transferring out to other active wallets outside of MX Exchange
COMPLAINTS / SCAM REPORTING
Complaints form
At Support section on MX Global Website (General Inquiries) https://mx.exchange/support
Securities Commission of Malaysia
Further, given that the MX Global Sdn Bhd is one of the capital market players Recognized Market Operators – Digital Asset Exchange (RMO-DAX) regulated by the Securities Commission of Malaysia, the complainant may also channelled and lodged to the SC Consumer & Investor Office via email, hotline, facsimile and ordinary mail as stated in the SC’s website.Malaysian Anti-Corruption Commission (MACC)
Or else, pursuant to the Whistle-blower Protection Act 2010, if Client wishes to make a disclosure or report of improper conduct by any Director pursuant to the Act, the employee has to make the said disclosure of improper conduct to the Malaysian Anti-Corruption Commission (MACC). Any investigations and/or actions taken thereafter would be made in accordance with the Act.SUPPORT